Ordering
How accurate are the photos on the Website?
All Photographs are a representation of what will be delivered . The Quantity of Flowers will always be the same as ordered, but the arrangement may differ, depending on foliage and fillers being used.
Do you offer business to business deliveries?
Yes, UAE Flowers has a great Company Gifts offer for all your business needs.
How do I care for my flowers?
It is best to keep them in a well lit room away from direct sunlight. Make sure you change the water every 2 days and use flower food to help them to stay fresh longer.
Why do you need my phone number?
It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.
Can I specify AM or PM deliveries?
Yes you can. Send us a mail at info@sweflorauae.com with your Order no#.
Do the flowers come with a vase?
A vase is not included in the price unless specified in the product description.
Where can I send flowers and gifts?
You can send flowers and gifts to Abu Dhabi, Dubai, Sharjah, Ajman, Umm al-Quwain, Ras al-Khaimah and Fujairah.
Can I order by telephone or email?
The safest and most efficient way to order is via our website.
Do you offer same day delivery?
Orders placed before 4.00 pm ( Gulf Standard Time ) will be delivered on the Same day.
Payment
Do you deliver flowers in a box?
No, we only deliver fresh flowrs as it shows in the picture and the description.
How do I modify or cancel my order?
To make changes or cancel your order , kindly send a mail to sweflorauae.com . Kindly also go through the Refund policy on the website.
How will I know when the flowers have arrived?
We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 6 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added info@sweflorauae.com to your address book so that our e-mails do not arrive in the junk mail.
How do I check the status of my order, track my order?
To track your order , you need to click on the track Order link.
Is is safe to give my credit card detail on the Internet?
All credit card information is processed securely using a SSL certificate, which follow world-class standards in online credit card protection. Because the credit card information is collected and processed on the secure servers of a large national bank, customers can rest assured that their credit card information will not be mishandled.
When will my credit card be charged?
Your credit card will be charged immediately when you place the order.
What credit cards do you accept?
We accept all major credit and debit cards. With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.
Customer Services
I have lost my password!
Contact us and we will send you a new password.
Will my contact information be kept confidential?
SweFlora.com keeps customer information completely confidential. Our company does not share customers’ personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities. For a complete description of our privacy policy, please visit our Privacy Policy Page.
What hours are customer service open?
(Hours of Operation 10am – 10pm Gulf Standard Time).
What is your delivery Policy?
Please click here to see our delivery policy.
What happens if the recipeint is not at home?
What are the most common problems with orders?
Incomplete recipient details. It is essential that you provide us with full and accurate details of the recipient. Phone number and e-mail help us to ensure that the flowers and gifts arrive on time.
How do I contact SweFlora customer service if there is a problem?
Kindly visit the Contact Us page for details.
CONTACT INFO
Location: Burjuman Center, Bur Dubai. Dubai - United Arab Emirates
Phone: +971 4 351 3669- Mobile: +971 55 743 80 65
Fax: +971 4 351 8646
Email: info@sweflorauae.com