Delivery Policy

Once the order is placed the process, they will be following to deliver/ship the flowers/cakes/gifts, conditions and the time duration for the products to reach the customers.

SweFlora will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Shipping charges?

There is a charge of AED 50 for deliveries any where in UAE.

When do we deliver?

Orders will be delivered any time during the day between 7a.m. to 7p.m. ( No Fixed Time
Delivery )

Where we deliver?

We take orders from anywhere in the world, for delivery anywhere in UAE . For more details please check the Delivery Locations on the website.

How to place an order through the website?

To place an order online you need to follow the below steps:

Select your particular Flowers or Gift.
Click on Buy Now and then Click on “Add to Cart”
You need to click on “Proceed to check out”. (If you wish to add more products then you need to select your desired product and add it to cart” and accordingly add more products and then click on proceed to checkout).
Fill in the Shipping Details (Recipients Details) and the Billing Details (Sender’s details) , then fill the gift message, select delivery date , then Select Payment option and most important , kindly read our disclaimer and then click on the Submit Button.
The last step is to Preview your order and click on the Confirm Button .
You will get the secure payment page. You need to fill your payment details and then “Submit”.
Once we receive your order and payment , you will receive an order confirmation mail from our end.

How can I receive a confirmation of my order?

We will automatically send you an email confirmation as long as you have provided us with a valid email address.

What methods of payment are acceptable?

Caredit Cards/Debit Cards:

VISA
MASTER CARD

PayPal:

All supported credit cards by PayPal

Will my billing information be secure?

All credit card information is processed securely using SSL certificates (if you proceed to pay by credit card), which follow world-class standards in online credit card protection. Because the credit card information is collected and processed on the secure servers of a large national bank, customers can rest assured that their credit card information will not be mishandled.

What is billing details?

Billing details are payment details. E.g. if you are paying through Credit Card then you need to provide all required details. Credit Card Holder Name, Address, Email Id, Credit card number etc.

Was my order delivered?

All customers are automatically sent a confirmation that we have received their order, as long as they have provided us with a valid email address. After the order has been delivered , within 6 hours a delivery confirmation is emailed to all customers.

Can I change my order information?

If you have any concerns about changing your order information, you can contact us at: info@sweflorauae.com

Can I have my gift delivered today?

All orders placed before 4:00 p.m. ( Gulf Standard Time ) can be delivered on the Same Day.

My order was not delivered as requested!

During our peak holidays*, due to high volume, we ask that you accept a flexible delivery schedule in order to insure that deliveries will take place in a timely manner. Your patience is appreciated. All orders are delivered during (7 a.m. – 7 p.m.) and although our specially selected florists make every effort, we cannot guarantee timed deliveries.

* Peak holidays include Valentine’s Day, Mother’s Day, Christmas and New Years.

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